A misinformed Sprint PCS telephone support worker severely endangered the life of a 10 month old baby
(Via NBC4 ):

EASTVALE, Calif. – A stolen car that had a kidnapped baby and a cell phone inside has become the center of a new controversy.

The parents of the kidnapped baby are outraged that the phone that could have been used to find the baby was not.
…
The Cochran family of Eastvale was loading their baby into their SUV in the home’s driveway. The father, Jason, belted in their 10-month-old baby and came back inside for their 3-year-old.

“Stephanie was finishing brushing his teeth. I went and got him and walked out the door and the car was gone with Wade in it,” said father Jason Cochran.

When the parents called 911 they also realized that the father’s Sprint cell phone with GPS locator technology was also in the car.

NBC4 reported that Sprint wouldn’t provide a location to the parents or to the deputies.

“The deputies were told that Sprint had the location of the vehicle but that they could not disclose it to them because they needed to pay the $25 fee for a subpoena or fill out some forms,” said Stephanie.

Almost 2 ? hours later a passer-by spotted the SUV abandoned a mile away.

Responding deputies found the boy safe in his car seat.

The two lessons in effect here:
1) NEVER leave your kids alone in the car (or anywhere for that matter…)
2) If something happens and your kid is taken like this, don’t waste time speaking with the first line people who say they can’t help you. FIGHT for your kid. You own that contract and don’t need to subpeona yourself. YOU have the authority to demand the information be released.